Refund policy

RETURN & REFUND POLICY

We hope you love everything you order from Kinda Chic Boutique! If something isn’t quite right, please review our return policy below.

RETURNS

Eligible physical merchandise may be returned within 14 days of delivery. Items must be unworn, unused, unwashed, and in their original condition with tags attached, when applicable.

To request a return, please contact us before sending an item back. Items returned without prior approval may not be accepted.

NON-RETURNABLE ITEMS

The following items are final sale and cannot be returned or exchanged:

• Digital products and downloadable items
• Personalized or custom-made items
• Made-to-order/print-on-demand items, except when damaged, defective, or incorrect
• Gift cards
• Clearance or final-sale merchandise

DAMAGED OR INCORRECT ORDERS

Please inspect your order when it arrives. If your item is damaged, defective, or you received the wrong item, please contact us within 3 days of delivery with your order number and photo of the item and packaging so we can review the issue and make it right.

REFUNDS

Once an approved return is received and inspected, we’ll notify you of the status of your refund. Approved refunds will be issued to the original payment method. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the order arrived damaged, defective, or incorrect.

RETURN SHIPPING

Customers are responsible for return shipping costs unless the item arrived damaged, defective, or incorrect.

DIGITAL PRODUCTS

Because digital products are delivered electronically and cannot be physically returned, digital purchases are generally non-refundable once delivered or accessed. If you experience a problem accessing your purchase, please contact us so we can help.

QUESTIONS

Have a question about your order or return? Please contact Kinda Chic Boutique using the contact information provided on our website.